Candice-Chan

The Shade Finder is an online tool that helps you find your perfect shade matches of Vanish Foundation Stick and Vanish Concealer. The quiz takes just a few minutes, and allows you to sign up to re...

Undertone is your underlying skin tone, which affects the overall hue of your skin. All skin tones fall into one of three undertone categories: cool, neutral, or warm. Skin with warm undertones ten...

If you're unsure about your undertone, you can check the veins on the inside of your wrist. If they appear green, you have a warm skin tone. If they look blue or purple, your skin tone is cool. If ...

Please check your junk folder and ensure that emails from cs@hourglasscosmetics.co.uk are in your approved senders list. If you don't see the email in your junk folder, please contact us and our te...

We currently do not offer exchanges, but if you find that the foundation you purchased is not right for you, you have 45 days to return them for a full refund, and are welcome to order a different ...

At this time our Shade Finder quiz only matches Vanish Foundation Stick and Vanish Concealer. If you are looking for a different Hourglass foundation and are unsure of your match, please contact us...

We recommend that you blend the foundation fully into your face and look at yourself in different lighting through the course of the day. The shade should match your face and neck. If you feel that...

If you purchase your foundation or concealer match and find that it isn't right for you, you have 45 days to return them for a full refund. You may take the Shade Finder quiz again, or contact us f...

Due to high volume of orders, please allow 2 to 3 weeks for returns to be processed from the date the return is received. After your return is processed, kindly allow three to five business days fo...

When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a Royal Mail tracking number. You can track your parcel by visiting Royal Mail. If yo...