General FAQ

Purchasing and Ordering

• Friends and Family Sale
• Order Confirmation
• Payment Authorization
• Maximum Purchase Policy
• Professional Discount

Product Information

• Authorized Retailers
• Animal Testing
• Parabens
• Gluten
• Vegan
• Ingredients

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Unlocked Palettes

• Is this Limited Time only?
• Can I choose multiples of the same shades?
• If I change my mind after I receive the Custom Palette, can I exchange for a Pre-Set Palette?
• If a single shade arrives damaged in the Palette, will Hourglass replace the entire Palette or a single pan?