Receive a complimentary return when you use our pre-paid shipping label and your return is received within 45 days from the date of purchase. Original shipping charges are not refundable.
Please utilize our provided pre-paid shipping label. Only returns that can be traced back to our warehouse will be credited. Returns sent using a method other than our provided pre-paid shipping label which cannot be tracked in the case of loss, will not be refunded.
Refunds are made to the same method of payment. If an e-gift card was used, that return will be credited as a new code/online credit.
Kindly return merchandise purchased in an Hourglass Cosmetics store or department store to the original purchase location where individual retailer return policies apply. We regret that we are unable to process returns or exchanges for products purchased with one of our retailers.
*Exclusive Offers Exclusion: All items purchased from the Exclusive Offers section are final and not eligible for return or exchange.