We regret that we are unable to cancel or make adjustments to an order once it has been placed. Please email Customer Service at CS@hourglasscosmetics.com to receive instructions on how to process a return.
We are unable to re-direct a shipped parcel to a secondary shipping address. If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return.