If I change my mind after I receive the Custom Palette, can I exchange for a Pre-Set Palette? Candice Chan May 24, 2023 16:19 Updated While we don't offer exchanges, custom palettes are eligible for a full refund. Related articles If a single shade arrives damaged in the Palette, will Hourglass replace the entire Palette or a single pan? Can I choose multiples of the same shades? Is this Limited Time only? How do I find my Undertone? What is the Hourglass Shade Finder?